Awards
World Luxury Restaurant Awards
World Luxury Spa Award
Welcome to The Westin Surabaya
Revel in the upscale elegance of our Surabaya luxury hotel
Renew in the elegance of the city view with The Westin Surabaya. Have a wellness-focused stay at our 5-star hotel in Surabaya, Indonesia, with a touch of luxury for each member of your family: Night Golf... See More for dads, Spa by L'Occitane for moms, Westin Kids Club for the kids, and convenient direct access to WestinWORKOUT® Fitness Studio and Pakuwon Mall. For the dynamic business travelers, hold your events and conferences at The Westin Grand Ballroom & Conference Center, the biggest ballroom in East Java which is nestled conveniently near Satellite Toll Road and Juanda Airport. See Less
Rooms & Suites
Reinvigorate your senses in the sophisticated rooms and suites designed with Westin Next Generation Heavenly® Bed at our Surabaya luxury hotel.
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Offers & Packages
The Westin Grand Ballroom & Convention Center
The Largest Ballroom in East Java
Welcome your delegates and VVIPs with sophisticated, modern-inspired designs to the Welcome Lobby. With a flexible and multi-functional 3,600 square meters, The Westin Grand Ballroom & Conventions Center is the ultimate venue for annual meetings, conferences, convention and exhibition. Take advantage of giant LED and drop-down LCD projectors and also built-in speakers in the meeting spaces at our hotel... See More in Surabaya, Indonesia. See Less
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Experience the Westin Grand Ballroom & Convention Center
Virtual Tour
Click here to view of The Westin Grand Ballroom & Convention Center and more meeting space in 360 degree point of view.
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What to Expect
Plan and Prepare for Your Stay
Dining in Style
Sky Lounge
Overlooking the city skyline, enjoy afternoon tea in daylight and after the sundown accompanied by live music. Sky Lounge bar in Surabaya serves signature cocktails inspired by local and international flavors, complemented with an elevated bar bite menu.
Elevated Stay
Westin Club Lounge
A stylish retreat overlooking West Surabaya from the highest floor of the house, the Westin Club Lounge welcomes guests of our suites and club accommodations to enjoy complimentary breakfast, all-day snacks, light dinner and evening cocktail.
Cosmopolitan Hotspot
Stay in Surabaya’s finest integrated hotel located within the biggest Shopping Mall in Indonesia, Pakuwon Mall. The Westin Surabaya is located at the heart of West Surabaya’s bustling business and commercial district.
Thoughtful Amenities
The Westin Surabaya provides a soothing, modern yet luxurious escape amidst the bustling city with our signature the Next Generation Heavenly® Bed and lavender balm for your #sleepwell night in all high-floored 204 rooms and suites.
Incredible City View
Our hotel occupied levels 29 to 39 floors on one the tallest hotel buildings in Surabaya, offering an unbeatable 360-degree West Surabaya skyline view. Enjoy afternoon tea and light dinner at Westin Club for club and suites guests.
Spa by L'Occitane
Relax in Luxury
Set on the 6th floor of the iconic The Westin Surabaya, Spa by L’Occitane offers an elegant environment and luxurious personalized treatments. This tranquil sanctuary at our 5-star hotel in Surabaya inspires relaxation, offers respite, and creates unforgettable experiences.
OUR LOCATION
Tel: +62 31-29710000
GETTING HERE
The Westin Surabaya
Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, East Java, Indonesia, 60216
Airport Shuttle:
Rp460000.00 - One-way, Rp920000.00 - Round Trip
On Request: +62 31-29710000
Alternate Airport Transportation:
Blue Bird Group; fee: 150000.00 IDR (one way) ;on request: Rp150000.00 - One-way
On Request: +62 31-3721234
On-Property:
Private Car Service:
Limousine/Van Service
Local Shuttle: Rp490000.00
Nearby:
Bus Station:
Terminal Purabaya Bungurasih
Terminal Surabaya Joyoboyo
Train Station:
Stasiun Surabaya Gubeng
Stasiun Surabaya Pasarturi
Look Forward to the Rest
From the plush-top mattress and crisp sateen linens to the richly woven blanket, you can find everything you need to bring the unparalleled comfort of a Heavenly Bed to your home at the Westin Store.
Travel Light. Stay Motivated.
Stay active and feeling your best when traveling. Westin has teamed up with Hyperice and Bala to bring you innovative recovery products and total body strength training equipment during your stay.
Westin Keeps You Moving
Westin has partnered with Strava to help you maintain your workout routine and explore the local surroundings. View our hotel’s WestinWORKOUT ® Route on Strava and unlock more features with a complimentary subscriber trial.
Property Details
Free Wifi
Bicycle Rental:Rp0.00
Dry Cleaning Service
Laundry
Room Service
24 Hour Room Service
Wake up Calls
Daily Housekeeping
Turndown Service
Digital Check In
Service Request
Check-in: 3:00 pm
Check-out: 12:00 pm
Minimum Age to Check In: 18
Pet Policy
Pets Not Allowed
Parking
Complimentary On-Site Parking
Off-Site Parking
Pakuwon Mall 0.5 KM
Additional Parking Information
Valet parking available at IDR 50.000 per parking. In and out privileges is not available.
Policies and Payments
Accepts: Cash, Credit Cards
Services
24-hour Front Desk
Concierge desk service
Property has elevators
Languages spoken by staff:
English, Indonesian, Mandarin, Bahasa-Language, Melayu-Language, Javanese
For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +62 31-29710000
Accessible Hotel Features
Accessible on-site parking
Property has elevators
Self Operating lift or a sloped entry in hotel swimming pools
Van Accessible on-site parking
Accessible Areas with Accessible Routes from Public Entrance
Accessible Entrance to On-Site Pool
Entrance to On-Site Business Center is Accessible
Entrance to On-Site Fitness Center is Accessible
Main Entrance is Accessible
Meeting Spaces are Accessible
On-Site Restaurants are Accessible
Room and Suites Access through the Interior Corridor
Guest Room Accessibility
Accessible Vanities
Adjustable Height Hand-Held Shower Wand
Alarm Clock Telephone Ringers
Bathtub Grab Rails
Bathtub Seat
Electronic Room Key
Flashing Door Knockers
Hearing Accessible Rooms and/or Kits
Lever Handles on Guest Room Doors
Lowered Electrical Outlets
Mobility accessible rooms
Roll-in Shower
Safety Chains and/or Latches on Guest Doors
Toilet Seat at Wheelchair Height - Toilet for Disabled
Footprints
Carbon Footprint: 93.40 kg per room night
Water Footprint: 1609.82 liters per room night
Environmental Practices
Guest Room Recycling
Frequently Asked Questions
The check-in time at The Westin Surabaya is 3:00 pm and the check-out time is 12:00 pm.
The pet policy at The Westin Surabaya is:
Pets Not Allowed
The parking options at The Westin Surabaya are:
Complimentary On-Site Parking
Off-Site Parking: Pakuwon Mall 0.5 KM
Valet parking available at IDR 50.000 per parking. In and out privileges is not available.
The property amenities at The Westin Surabaya are:
Restaurant
Fitness Center
Spa
Outdoor Pool
Meeting Space
Free Wifi
Bicycle Rental:Rp0.00
Dry Cleaning Service
Laundry
Room Service
24 Hour Room Service
Wake up Calls
Daily Housekeeping
Turndown Service
Digital Check In
Service Request
Yes, The Westin Surabaya has in-room Wi-Fi available to hotel guests. Marriott Bonvoy members receive complimentary in-room Internet access when they book direct. Sign up for Marriott Bonvoy for free as you complete your The Westin Surabaya booking.
The closest airport near The Westin Surabaya is Surabaya Juanda International Airport (SUB). SUB is located approximately 24.1 KM from the hotel.
Yes, The Westin Surabaya has an airport shuttle to Surabaya Juanda International Airport (SUB).
No, The Westin Surabaya does not have electric vehicle charging stations.
